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Privacy Policy

CASTLE HOUSE'S PRIVACY POLICY

Please be assured that Castle House takes your privacy on the internet very seriously, and this document explains what personal data we capture and how we use it.

In line with the United Kingdom’s GDPR Act of 2018, this Privacy Policy sets out how Castle House uses and protects any information that you give us when you use this website.

Castle House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you may be assured that it will only be used in accordance with this privacy statement.

WHAT WE COLLECT

We may collect the following information:

  • your name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • statisical data ie how many users use the site and which pages they view

 

WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers competitions or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our website according to your interests.

PERSONAL DATA

This is only captured when you provide it, such as when you register for our e-newsletter or enter a competition.. You may unsubscribe from the email at any time. Your email address and personal information will never be made available to another organisation for marketing purposes without your explicit consent.

 SECURITY

We are committed to ensuring that your information is secure and follow strict security procedures in the storage and disclosure of personal information. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which is placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. However, this may prevent you from taking full advantage of the website.

 LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

Please note that we will never sell, distribute or lease your personal information to third parties.

 

Castle House – June 2018